Turn Guest Feedback into a Small, Prioritised Improvement Plan
Guest feedback becomes useful when it leads to decisions the team can understand and carry out. A folder full of survey responses is not an improvement…
Read the storyGuest Experience
Arrival, accessibility, wayfinding and feedback: the details that help guests take part.
Set Up Clear Wayfinding for Guests Who Have Never Visited Before
Wayfinding answers a sequence of small questions: is this the right building, which entrance is open, where is registration and how do I return after a…
Read the storyQuestions to Ask About Accessibility Before Confirming a Venue
An accessible event depends on a chain of practical details. A step-free entrance is important, but it does not answer questions about registration, toilets, hearing support,…
Read the storyPlan a Welcome Desk That Keeps Arrival Calm and Clear
The welcome desk is the first working part of an event that most guests encounter. Its purpose is to help people move from arriving to participating…
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